St. Luke's Mission, Vision and Values

Our Mission

The mission of St. Luke's Hospital & Health Network is to provide compassionate, excellent quality and cost-effective health care to residents of the communities we serve regardless of their ability to pay.

This mission will be accomplished by:

  • Making the patient our highest priority
  • Promoting health and continuously improving care provided to heal the sick and injured
  • Coordinating and integrating services into a seamless system of care
  • Improving the level of service provided throughout the St. Luke's Hospital & Health Network
  • Ensuring all health care services are relevant to the needs of the community
  • Striving to maximize the satisfaction of our employees, patients, medical staff and volunteers
  • Training allied health professionals, nursing and medical students, and residents in a variety of specialties and to attract them to practice within the Network's service area

Our Vision

St. Luke's Hospital & Health Network will forever change the perception that health care is difficult to access by making it EASY for patients, physicians and staff to use our services.

St. Luke's Hospital & Health Network will perform in the top decile for each diagnosis in national pay-for-performance programs.

First U.S. Pay-for-Performance Project

  • St. Luke’s is one of only 260 U.S. hospitals participating in the first national pay-for-performance hospital quality demonstration project (started 10/03, six-year project). St. Luke’s earned incentive bonus for superior quality in all five clinical groups being measured.
  • St. Luke’s among 160 U.S. hospitals participating in the Premier QUEST Demonstration Project (started 1/08, three year project). Goal: Achieve unprecedented results in quality, safety, efficiency

Our Values

St. Luke's Hospital & Health Network is guided by the following values:

P-C-R-A-F-T

Pride – We take pride in our accomplishments and in our organization.

Caring – We show consideration for others and their feelings. We treat others as we want to be treated.

Respect – We recognize the value, diversity and importance of each other, those we serve and the organization.

Accountability – We are responsible to make decisions and solve problems in a timely and effective manner.

Flexibility – We adapt to the changing needs and expectations of those we serve.

Teamwork – We work together to improve quality.

Our Strategic Focus

People and Relationships

  • Physicians, Employees and Volunteers -- our most important assets
  • We will be the "employer of choice"

Simplicity

  • Continue to simplify management structure
  • Promote efficiency and effectiveness

Integrity

  • Transparent, accountable management
  • Ongoing adherence to our Management Philosophy

Quality

  • Focus on clinical process improvements using national benchmarks and appropriately share the outcomes of our ongoing focus on quality
  • Perform in the top decile in national pay-for-performance programs

Cost

  • Perform in the top decile in Thomson criteria for cost-effective management
  • Continue to be region's low-cost tertiary hospital