St. Luke's Mission, Vision and Values
Our Mission
The mission of St. Luke's Hospital & Health Network is to provide compassionate, excellent quality and cost-effective health care to residents of the communities we serve regardless of their ability to pay.
This mission will be accomplished by:
- Making the patient our highest priority
- Promoting health and continuously improving care provided to heal the sick and injured
- Coordinating and integrating services into a seamless system of care
- Improving the level of service provided throughout the St. Luke's Hospital & Health Network
- Ensuring all health care services are relevant to the needs of the community
- Striving to maximize the satisfaction of our employees, patients, medical staff and volunteers
- Training allied health professionals, nursing and medical students, and residents in a variety of specialties and to attract them to practice within the Network's service area
Our Vision
St. Luke's Hospital & Health Network will forever change the perception that health care is difficult to access by making it EASY for patients, physicians and staff to use our services.
St. Luke's Hospital & Health Network will perform in the top decile for each diagnosis in national pay-for-performance programs.
First U.S. Pay-for-Performance Project
- St. Luke’s is one of only 260 U.S. hospitals participating in the first national pay-for-performance hospital quality demonstration project (started 10/03, six-year project). St. Luke’s earned incentive bonus for superior quality in all five clinical groups being measured.
- St. Luke’s among 160 U.S. hospitals participating in the Premier QUEST Demonstration Project (started 1/08, three year project). Goal: Achieve unprecedented results in quality, safety, efficiency
Our Values
St. Luke's Hospital & Health Network is guided by the following values:
P-C-R-A-F-T
Pride – We take pride in our accomplishments and in our organization.
Caring – We show consideration for others and their feelings. We treat others as we want to be treated.
Respect – We recognize the value, diversity and importance of each other, those we serve and the organization.
Accountability – We are responsible to make decisions and solve problems in a timely and effective manner.
Flexibility – We adapt to the changing needs and expectations of those we serve.
Teamwork – We work together to improve quality.
Our Strategic Focus
People and Relationships
- Physicians, Employees and Volunteers -- our most important assets
- We will be the "employer of choice"
Simplicity
- Continue to simplify management structure
- Promote efficiency and effectiveness
Integrity
- Transparent, accountable management
- Ongoing adherence to our Management Philosophy
Quality
- Focus on clinical process improvements using national benchmarks and appropriately share the outcomes of our ongoing focus on quality
- Perform in the top decile in national pay-for-performance programs
Cost
- Perform in the top decile in Thomson criteria for cost-effective management
- Continue to be region's low-cost tertiary hospital